Refunds & cancellation

This policy explains how WSSO subscriptions billed by TLBISBIG Consulting Group, LLC work in the United States. Charges are in United States dollars (USD) and processed by Stripe.

1. Recurring billing

When you subscribe, you authorize a recurring charge for the plan and interval (monthly or yearly) you select at checkout. The subscription renews automatically at the then-current price for that plan until you cancel. You will see the amount, currency, and interval before you pay.

2. How to cancel

The workspace admin can cancel or change the plan from the in-app Subscription page, or by opening the Stripe customer portal (card, invoices, and cancellation). Cancellation stops future renewals. You keep access until the end of the paid period unless we state otherwise at checkout.

3. Trials

If a plan includes a trial, cancel before the trial ends to avoid the first paid charge. After the trial, the recurring fee is billed as disclosed at checkout.

4. Refunds

Subscription fees are generally non-refundable for unused time in a billing period, except where U.S. law requires otherwise or where TLBISBIG Consulting Group, LLC agrees in writing. If we approve a refund, it is issued in USD to the original payment method through Stripe.

5. Failed payments

If a renewal payment fails, we may retry the charge and restrict workspace access until the company admin updates the card and pays. The admin can do that from Subscription in the dashboard.

6. Changes to plans and prices

Plan names, seat limits, and list prices are set by the platform owner. A change you make (upgrade, downgrade, or interval change) is billed through checkout or the portal. Material price changes for a renewal are handled in line with Stripe and applicable U.S. consumer rules.

7. Contact

Billing questions: sign in as the workspace admin and open Subscription, or send a company inquiry at https://www.tlbisbig.world/. Within 24–48 business hours. Also see our Terms of Service.